Cafe Viken


The Art Of Customer Service

Project Details
Project Description

As one of Norway's most innovative companies, DNB has mastered the art of digital customer experience. Now they want a wider physical presence at the office in Solheimsviken in Bergen. But how can a private bank building become a warm and welcoming meeting point for employees, customers and visitors?

Needs and dreams:
DNB's core values are curious, bold and responsible. By making their entire first floor open for the public they show the world they live by them as well – They opened Cafe Viken, the perfect place for expected, unexpected and meet-cute meetings.

Cafe Viken is not an extension of DNB – it has its unique purpose and its own identity. The main mission is to give something back to the neighbourhood. DNB dreamed about creating a place that tells the public that Solheimsviken is a good place to be and a great place to work.

Insight and solution:
Cafe Viken has a strong enthusiasm for sustainable solutions, and homegrown veggies are, therefore, a must. Respect and love for nature are visible in colour use, types of furniture and art. Cafe Viken has gotten a distinctive visual identity and a big part of the interior is custom-designed.

In this digital age, nothing beats talking to a real person. This story is told through the interior and design of Cafe Viken. Technology and digitization are great, but a real conversation with real people is still incomparable.

Summarized: Make room for unexpected meetings

Needs and dreams:
DNB's core values are curious, bold and responsible. By making their entire first floor open for the public they show the world they live by them as well – They opened Cafe Viken, the perfect place for expected, unexpected and meet-cute meetings.

Cafe Viken is not an extension of DNB – it has its unique purpose and its own identity. The main mission is to give something back to the neighbourhood. DNB dreamed about creating a place that tells the public that Solheimsviken is a good place to be and a great place to work.

Insight and solution:
Cafe Viken has a strong enthusiasm for sustainable solutions, and homegrown veggies are, therefore, a must. Respect and love for nature are visible in colour use, types of furniture and art. Cafe Viken has gotten a distinctive visual identity and a big part of the interior is custom-designed.

In this digital age, nothing beats talking to a real person. This story is told through the interior and design of Cafe Viken. Technology and digitization are great, but a real conversation with real people is still incomparable.

Summarized: Make room for unexpected meetings

Heidi Tolo

Heidi Tolo

Interior architect MNIL, partner

Frédéric Petit Stangervåg

Frédéric Petit Stangervåg

VR designer

Kathrine Aarak

Kathrine Aarak

Interior architect MNIL

Lars Olav Dybdal

Lars Olav Dybdal

Furniture designer and interior architect MA